Shipping Policy
Delivery Information
OmniDerm Pty Ltd delivers all orders within Australia via Direct Freight. Deliveries are made Monday to Friday on business days only, between 9:00 AM and 4:00 PM. To ensure a smooth delivery process, please ensure your salon is occupied during these hours.
All customers receive delivery schedule emails directly from Direct Freight, allowing you to track your order status.
Estimated Delivery Times
• Metro Locations: 1–3 business days
• Regional Areas: 2–7 business days
• WA & NT: 5–9 business days
Please note that delivery times may vary due to factors beyond our control, such as courier delays or peak periods.
Important Information
OmniDerm is not responsible for delays caused by missing or incorrect delivery details. Please double-check your shipping information before placing an order.
We aim to dispatch parcels on the same day the order is placed; however, processing times may vary during high-volume periods.
For express Air Freight shipping options, please contact us directly to discuss availability and pricing.
For further assistance, please reach out to our customer service team.
